Imagine outsourcing your to-do list to the right partner.

As businesses look to scale or expand through outsourcing, it is critical to choose an outsourcing partner that helps to yield the best dividends possible. It is important that you consider a number of factors before making a final decision. Factors that, if overlooked, can result in failures, time loss and additional costs.

Focus on the following best practices that can help you to find the right outsourcing partner:

Ask for references

A reliable outsourcing partner should be able to quickly provide you with at least two or three references. Talking to people who have already worked with that outsourcing company is a great way to have an idea of the pros and cons of working with that potential partner.

By doing this, you will be reassured that that what you heard on sales call is actually a good indication of what you should expect from working with them.

Employee Retention

Don’t be afraid to ask for detailed information. A low retention rate could mean employees are underpaid or there is a bad culture at the company, which will ultimately impact your customers. This also means there will likely be turnover on your team which will also impact the quality of service your customers receive.

Recruiting Strategies

Ask about their recruiting strategies, you might end up learning a lot about what it will be like to work with them. Here are some things to keep in mind:

  • The profile of typical hires
  • Employees years of experience at different levels
  • Educational background
  • Language skills of candidates
  • Time frame to bring on new team members
  • Strategy for matching candidates for your specific needs
  • Training offers
  • Type of evaluations used

An outsourcing center’s ability to hire great talent is one of the main reasons to partner with them so pay keen attention to this.

Meet the Team

If you area about to signing a deal, don’t forget to meet the management team and frontline employees that you will be working with. Getting to know the people you’ll be meeting with on a weekly or monthly basis for reporting, performance and training purposes is highly important to avoid any mismatching headaches down the road.

Personalized Experience for your brand

Make sure that the outsourcing company makes an effort to match their employees to customers based on product knowledge and interest. The ideal match is a company that engages in research on your product and their employees, this will go a long way in terms of quality of service.

If you are ready to boost your business growth, Belize Virtual Center is ready to answer all your questions, contact one of our agents today.

Harness the Power of Customized Customer Experience

Maya Angelou said it best when she said, “People don’t always remember what you say or even what you do, but they always remember how you make them feel.”

The same applies to all our day-to-day interactions. Whether a cashier is ringing up that carton of ice cream we picked up at the supermarket or a stranger is giving us directions, we as humans hold on to and look forward to experiences that make us feel special. It’s an age old saying, “it’s nice to be nice” but on a deeper level, service providers have recognized more and more how powerful it is to create a customized experience for their customers. Standardizing your customer service methods might have gotten you far, but handling your clients in a unique way can take you beyond, and here’s how:

  • Love is Loyalty
    For your customers, feeling special is like popping a bag of their favorite snack. Once they’ve had it once, there’s no way they can avoid coming back for more. Customized customer experience is the same thing! If your customers are made to feel unique, valued and catered to, your tailored approach will translate to life-long revenue to your business.
  • Reciprocity is Real
    It’s human nature for people to feel obligated to return the favor when they’ve received something of value. If it’s a neighbor baking someone a pie to welcome them to the
    neighborhood, that someone might feel inclined to invite the neighbor over for dinner. But if it’s an enterprise listening to and satisfying all your customer needs the way they
    need them to be satisfied, they’ll sing their praises online, leave shining revues and refer as many people to you as they can. Anything to reciprocate the love!
  • Bigger Clientele, Bigger Bucks
    And with all that buzz surrounding your brand or your company, you’ve not only gone exclusive as the number one service provider in your market, but you’ve sparked the attention of potential clients. Tailoring a custom experience to suit every genre of clients that seek you out is a guaranteed way to continuously broaden your customer base and shoot ahead of the competition!

The Belize Virtual Center thrives on being people-focused and customer-centered to help our partners create a unique experience for their customers every time. Visit our homepage or
contact us today for more information on how the Belize Virtual Center can optimize your strategies and help you to give your customers something to talk about!